What is PUDO?
At Diamond, we deliver your goods internationally at competitive rates to help your business go global.
With over 20,000 delivery options across multiple carriers, we offer an international courier solution for every need. Whether by road, sea, or air, we've got you covered.
Using our logistics management platform, Despatchlab, we quickly determine the optimal route for your package based on delivery timeframes and budget constraints. We monitor carrier transit times and prices in real time to provide accurate advice. Many carriers also offer additional services, which we can explain so you can select the international delivery service that perfectly meets your requirements.
PUDO stands for Pick-Up and Drop-Off. It’s a term commonly used in logistics, delivery services, and e-commerce to refer to designated locations where customers can either:
- Pick up parcels or packages they’ve ordered online (instead of home delivery), or
- Drop off packages they want to return or send (such as returns to an online store or parcels to be shipped).
Common Use Cases of PUDO:
- E-commerce Deliveries:Customers can choose to collect their package from a nearby PUDO point instead of waiting at home.
- Returns Management:A convenient place for customers to drop off items they’re returning.
- Engineer Collections:Local PUDO points for engineers collecting and returning parts
- Smart Lockers / Parcel Lockers:Automated versions of PUDO points where customers use a code or app to retrieve or drop packages (e.g., Amazon Locker).
Benefits of PUDO:
- Convenience for customers (especially for those not home during delivery hours).
- Increased efficiency of engineers with local collections of parts needed
- Reduced delivery costs for companies (fewer individual stops).
- Improved delivery success rates (fewer missed deliveries).
- Environmental benefits through route optimization and reduced emissions.
What Diamond PUDO Service Involves
- Over 40 collection and delivery sites around the UK, enabling engineers or customers to pick up or drop off parts, spares or equipment with ease .
- Early-morning collections (from 8 am, Mon–Fri) and flexible delivery options, including same‑day or overnight services via courier back-ups .
- Local convenience, with deliveries from the nearest Diamond site, meeting engineers on-site or “on the move,” and even 24‑hour deliveries if needed .
- Tech-enabled tracking through their Despatchlab platform and mobile app — live updates, proof-of-delivery via SMS/email/phone, and comprehensive performance reporting .
- Cost effective - With access to numerous carriers and live pricing, we help you find the optimal route for your consignments
- Fast - Our intelligent platform creates manual inputs in just five seconds
- Trusted - Over 1,000 corporate clients rely on us to manage their deliveries
- Supportive - Our helpful customer service team manages the entire delivery process for you
- Transparent - We provide real-time carrier communications, giving you full visibility of shipping updates
- Tracked - Monitor your deliveries from any device—computer, mobile, or tablet