Collection and delivery points where you need them
Meeting your SLA commitments matters. At Diamond, we understand that service delivery is a crucial part of your contract. That's why you need your parts, spares, and equipment with your clients, engineers, and installers—not sitting in a remote warehouse.
Introducing the Diamond Fulfilment Network. We manage storage, collection, delivery, and inventory from expertly run centres—all powered by technology that makes your life easy.
With over 40 sites across the UK, we're one of the leading providers of PUDO (Pick Up, Drop Off) services.
Now we're delivering these services directly to information technology, telecoms, security, and data centre companies.
The technology
Transparent, easy to use, and managed by you—real-time picking, collection, delivery, and track-and-trace are all accessible through our logistics management application, Despatchlab. You can also access it via our mobile app for convenience.
Goods in, goods out, engineer pick requests, and inventory management—it's all in one easy-to-use client interface. With live information, you have full visibility of operations. Performance reports of all activity help you manage and report to your clients.
How we can help
We offer early morning parts delivery and collection for field engineers, providing a comprehensive range of storage, delivery, collection, and exchange options—along with a welcoming, friendly face at the start of their day. We can also:
- Deliver from the closest store to your clients
- Meet your engineers on client sites
- Meet your engineers on the move
- Handle 24-hour delivery by special arrangement
This keeps your workforce working while we handle the collection and delivery.
The Diamond difference
- Cost effective - With access to numerous carriers and live pricing, we help you find the optimal route for your consignments
- Fast - Our intelligent platform creates manual inputs in just five seconds
- Trusted - Over 1,000 corporate clients rely on us to manage their deliveries
- Supportive - Our helpful customer service team manages the entire delivery process for you
- Transparent - We provide real-time carrier communications, giving you full visibility of shipping updates
- Tracked - Monitor your deliveries from any device—computer, mobile, or tablet