Your Local and National Logistics Partner
We are your trusted local courier and fulfilment partner, serving the West Midlands business community for over twelve years. As a family-owned business connected to Diamond Logistics' 30-year old national network, we combine the personal touch of a local operation with the advanced technology and comprehensive service capabilities of a large nationwide logistics provider.
Great technology connects your products on our shelves, in transit and ultimatley into the hands of your customer. Your one dashboard gives you 100% visibility in real time.
Our specialisations and services
We truly embody the "All under one roof" concept. For every stage of your business, through every peak and valley, and for each unique customer need, we create cost-effective, bespoke solutions.
Same Day Courier
Urgent deliveries handled with care and precision across the West Midlands and beyond.
sameday
Trusted by innovative brands
With over 30 years of experience, Diamond not only supports your business but proactively helps improve it.
See what our customers say
Diamond Logistics Birmingham transforms logistics challenges into success stories. Shared themes of partnership, reliability, and exceptional service exist all across our UK network.
Paws & Tails
“Diamond were very helpful in getting our bespoke software to link to theirs and with the cost saving associated with partnering with Diamond we see a bright and more profitable future.”
Sector: Pet products
Reach: National and European markets
Diamond services: eCommerce logistics management, storage and fulfilment
Why they chose Diamond:
- One stop shop” for all their logistics needs
- Established national fulfilment centres
- Well positioned and experienced for European growth
- Excellent customer support
SnM Stuff Online
“The biggest benefit of working with Diamond is the people. Although we haven’t needed to do it often, whenever something unexpected has happened (and it’s the real world, these things do occasionally happen) we’ve been able to pick up the phone, talk to a real person who knows what they are doing, and reach a rapid solution. It’s a huge contrast to other couriers we have used in the past.”
Sector: Gaming
Reach: National markets
Diamond services: eCommerce logistics management, storage and fulfilment
Why they chose Diamond:
- Flexible service
- Excellent customer support
- Experienced fulfilment centres
- eCommerce specialists
Buckley & Beale
“Working with Diamond is a joy. It’s easy for businesses to claim the age-old cliche that they’ll do something on time, every time, but the team are a rare example of a business that actually keeps that promise. We couldn’t wish to work with a better team and would gladly recommend them to anyone. It was clear from the beginning that this was going to be a long-term partnership, as the team immediately understood our needs and gave us the confidence that we were in safe hands.”
Sector: American Food Products
Reach: National markets
Diamond services: eCommerce logistics management, fulfilment and delivery
Why they chose Diamond:
- Fast and reliable delivery network
- Experienced fulfilment centres
- Industry knowledge and connections
- Excellent customer service
FAQs
These address our most frequently asked client questions, including service types, area coverage, fulfilment process, scalability, order flexibility, handling of oversized deliveries, tracking, security, pricing, and support.
Of course, we will happily answer any question, just give us a call @ 0121 667 8283 or email us at [email protected].
When is the right time to outsource e-commerce fulfilment?
The right time to outsource your eCommerce fulfilment is when it becomes too busy for you or your staff to handle, when your goods are filling your storage space, or when your existing fulfilment partner is unable to scale with you.
You may find that your business has grown to 200+ orders per month, and you are starting to be a ‘scale-up’ business, not a ‘start-up’. Suddenly, you have become a warehouse picker and packer, not an e-commerce entrepreneur.
Outsourcing your fulfilment will allow you to concentrate on your skill set as a business owner, while working with a trusted partner that you know will deliver your goods quickly and efficiently.
How much does it cost to outsource Fulfilment?
Outsourcing eCommerce fulfilment for scale up clients is a LOT more cost effective than having your own warehouse, pickers, packers, warehouse management system, operations managers, customer service agents and more. Instead, you simply pay per m² for storage, a price per pick and pack, and a fee for the delivery. This can start from as little as £2 a shipment.
The factors that impact fulfilment costs are: the type of goods, the destination, delivery times and carrier selections. It’s best to get a bespoke quotation based on your goods, your business aims and your customers. This way we can help you match your expectations with the right carriers or couriers.
How do I choose the right fulfilment partner?
When choosing an eCommerce Fulfilment partner, consider the variety of solutions available based on your target customers. First, determine your priorities and growth goals. Are you aiming to become the next ASOS? If so, you'll need one of the larger central UK warehouses. For SMEs, a more local and accessible solution may better suit your needs.
Consider what matters most to you. Is this merely a functional business relationship, or are you seeking a trusted partner to help grow your business? Do you value environmental sustainability, recyclable packaging, and Corporate Social Responsibility (CSR)? Your fulfilment partner needs to understand your values and put them into practice.
There's a significant difference between large-scale fulfilment houses and more personalised, local solutions. Determining which values and attributes matter most to your business will guide your final decision.
How does eCommerce Fulfilment work?
Diamond's eCommerce fulfilment system seamlessly integrates with your marketplaces and website. We receive your goods into our warehouse and synchronize stock and inventory, providing you with real-time "in stock" information. Once your delivery options are set, you're ready to go—it's that simple.
Orders flow automatically from your systems to our warehouse where they're picked, packed and dispatched. Our management system offers complete transparency, updating you on your goods' status at every stage from arrival to delivery.
What marketplaces or sites can I sell my goods on?
We fully integrate with eBay, Amazon, Magento, Shopify, WooCommerce, Linnworks and 40+ other marketplaces, plus we offer bespoke integrations. Your orders flow directly into our system, Despatchlab, which tracks the entire order journey from picking to delivery, providing complete transparency throughout your eCommerce fulfillment process.
You can instantly see what items have been picked, what's scheduled for same-day dispatch, and what has been delivered. If any delivery issues occur, you'll have full visibility of the resolution steps being taken.
Despatchlab is user-friendly and provides both real-time operational insights and detailed reports to help drive your business growth.
A large UK network running on advanced interconnected technology.
We have 35+ UK locations. Our network page is here > https://diamondlogistics.co.uk/birmingham
Made with Bullet